The Fleetcard Customer Care™ system is a highly advanced relationship management system designed specifically for issuers of commercial fleet fueling cards.
While sales and marketing is extremely important to your business success, so is maintaining those existing customers you’ve worked so hard to acquire. That’s why PowerUp Fleet created a Customer Care System that will substantially improve your existing Customer Relationship Management processes.
One of the most common issues we see is that marketers are relying on their accounting software as their only means of managing customer retention. Unfortunately most accounting systems fail to meet the challenge of what is required to launch and maintain a top notch customer retention effort. Customers tend to get overlooked, and simply don’t receive the level of attention that will keep them loyal to your products and services.
PowerUp Fleet’s Customer Care System will correct this issue. The software is extremely flexible and focused on allowing your company to provide the very best customer service possible for commercial fleet fueling.
Customer Care System Highlights:
- Fully integrated with the Fleetcard Marketer or functions as a stand alone system
- Brings your company into full Red Flags Rule Compliance
- Cycles customers through a Post Sales Process designed to ensure initial card use and long term loyalty to your company
- Automatically schedules customer retention calls based on a highly flexible customer ranking based interval
- Fuel activity alerts trigger service reps and salespeople to contact customers whose volume are declining in the current month, allowing timely intervention to save an account from leaving
- Documents and analyzes why customers leave, and what competitor they went with
- Documents and categorize service calls
- Produces extensive reporting on call activity, allowing detailed analysis by customer, customer ranking, service rep, call types, etc.